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117. Error 80070002 When Checking For Windows Updates

If, while checking for Windows Updates, you are presented with the Windows Update Error code 80070002 it generally means that Windows Update has been unable to identify which updates you require from your system.

To remedy this situation you will need to first stop the Windows Update service, remove the Temporary Update files, before finally re-starting the Windows Update service and trying to access the Windows Update site again.

To correct this error proceed as follows. You must be logged on as an administrator prior to attempting the following steps.

Stopping The Update Service

1/ Click the Start button.

2/ From the Start menu, Click the Control Panel option.

3/ Once in Control Panel, Click the Administrative Tools Icon.

4/ When the Administrative Tools window opens, Click the Services option.

5/ If UAC (User Account Control) pops up either press the Continue button if you are the Administrator or, if you are not the Administrator, provide the relevant log on details.

6/ Look down the list of Services until you come to Windows Updates.

7/ Right Click on Windows Updates and, from the drop down menu, Click Stop.

8/ The Windows Update service will now Stop.

Deleting The Temporary Update Files

1/ Click Start.

2/ From the Start Menu, Click Computer.

3/ When the Computer Window opens, Click on your C: drive.

4/ Windows Explorer will now open and display all the folders available on the C: drive.

5/ Look down the list of folders and then Click on the Windows folder.

6/ The Windows Folder will now expand.

7/ Now look down the list until you come to the SoftwareDistribution folder and Click on this.

8/ The SoftwareDistribution folder will now expand.

9/ Look down this list until you come locate the DataStore folder and then Click on it.

10/ Delete all the files and folders within the DataStore main folder.

11/ If UAC (User Account Control) pops up either press the Continue button if you are the Administrator or, if you are not the Administrator, provide the relevant log on details.

12/ Now go back to the SoftwareDistribution Folder and look down the list again for the Download folder.

13/ Now Delete all the files and folders from the Download folder.

14/ If UAC (User Account Control) pops up either press the Continue button if you are the Administrator or, if you are not the Administrator, provide the relevant log on details.

Restarting The Windows Update Service

1/ Click the Start button.

2/ From the Start menu, Click the Control Panel option.

3/ Once in Control Panel, Click the Administrative Tools Icon.

4/ When the Administrative Tools window opens, Click the Services option.

5/ If UAC (User Account Control) pops up either press the Continue button if you are the Administrator or, if you are not the Administrator, provide the relevant log on details.

6/ Look down the list of Services until you come to Windows Updates.

7/ Right Click on Windows Updates and, from the drop down menu, Click Start.

8/ The Windows Update service will now Start.

If the problem still persists after going through the above steps then consult the following link: http://support.microsoft.com/?kbid=910336 for further guidance.