117. Error 80070002 When Checking For
Windows Updates
If, while checking for Windows Updates, you are
presented with the Windows Update Error code
80070002 it generally means that Windows Update has
been unable to identify which updates you require
from your system.
To remedy this situation you will need to first
stop the Windows Update service, remove the
Temporary Update files, before finally re-starting
the Windows Update service and trying to access the
Windows Update site again.
To correct this error proceed as follows. You
must be logged on as an administrator prior to
attempting the following steps.
Stopping The Update Service
1/ Click the Start button.
2/ From the Start menu, Click
the Control Panel option.
3/ Once in Control Panel, Click
the Administrative Tools Icon.
4/ When the Administrative Tools window
opens, Click the Services option.
5/ If UAC (User Account Control)
pops up either press the Continue
button if you are the Administrator
or, if you are not the Administrator, provide the
relevant log on details.
6/ Look down the list of Services
until you come to Windows Updates.
7/ Right Click on Windows
Updates and, from the drop down
menu, Click Stop.
8/ The Windows Update service will now Stop.
Deleting The Temporary Update Files
1/ Click Start.
2/ From the Start Menu, Click
Computer.
3/ When the Computer Window opens, Click on your
C: drive.
4/ Windows Explorer will now
open and display all the folders available on the
C: drive.
5/ Look down the list of folders
and then Click on the Windows
folder.
6/ The Windows Folder will now
expand.
7/ Now look down the list until
you come to the SoftwareDistribution
folder and Click on this.
8/ The SoftwareDistribution
folder will now expand.
9/ Look down this list until you
come locate the DataStore folder
and then Click on it.
10/ Delete all the files and
folders within the DataStore main
folder.
11/ If UAC (User Account
Control) pops up either press the Continue
button if you are the Administrator
or, if you are not the Administrator, provide the
relevant log on details.
12/ Now go back to the
SoftwareDistribution Folder and look
down the list again for the
Download folder.
13/ Now Delete all the files and
folders from the Download folder.
14/ If UAC (User Account
Control) pops up either press the Continue
button if you are the Administrator
or, if you are not the Administrator, provide the
relevant log on details.
Restarting The Windows Update Service
1/ Click the Start button.
2/ From the Start menu, Click
the Control Panel option.
3/ Once in Control Panel, Click
the Administrative Tools Icon.
4/ When the Administrative Tools
window opens, Click the Services
option.
5/ If UAC (User Account Control)
pops up either press the Continue
button if you are the Administrator
or, if you are not the Administrator, provide the
relevant log on details.
6/ Look down the list of
Services until you come to Windows Updates.
7/ Right Click on Windows
Updates and, from the drop down
menu, Click Start.
8/ The Windows Update service
will now Start.
If the problem still persists after going through
the above steps then consult the following link:
http://support.microsoft.com/?kbid=910336 for
further guidance.